Welcome to the Fieldhouse Help Center!
Contact Customer Service
Fieldhouse Customer Service Hours are:
Monday-Friday 8:00AM-5:00PM (Pacific Time)
Toll free at: 877-232-9785 or contact us via email click here.
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| Help Subjects - Click below for answers |
Ordering
Shipping
Returns
Our Services
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Your Account
Terms, Privacy & Security
Web Site
Other
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| ORDERING |
| Help Topic: Gift Certificates |
Fieldhouse Store gift certificates are available in denominations of $10, $25, $50 and $100 and can be redeemed for merchandise online at any Fieldhouse Store web site. |
HOW TO ORDER A GIFT CERTIFICATE
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Select the denomination(s) you wish to purchase and select "Add to Shopping Cart".
Gift certificates can be ordered for multiple recipients on one order.
Your credit card will be billed for your gift certificate upon purchase (pending credit card authorization).
You may print the gift certificate or e-mail it to the recipient with a note (optional). |
| GIFT CERTIFICATE RESTRICTIONS |
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Fieldhouse gift certificates expire (1) year from issuance (unless prohibited by State law).
Fieldhouse Store Gift certificates must be redeemed through the Fieldhouse web site, (www.fieldhouse.com) and are applied toward the purchase of products on Fieldhouse stores. Fieldhouse gift certificates are not redeemable for cash and cannot be returned for a cash refund.
Fieldhouse gift certificates cannot be split between two orders, and each certificate must be used in its' entirety on one order. Fieldhouse does not provide a service to hold partially used certificates for future use.
If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card or check.
Fieldhouse gift certificate cash value is 1/10 of one cent.
Fieldhouse gift certificates and their use on the Fieldhouse Store Web site are subject to Fieldhouse's general Terms and Conditions and Privacy Policy.
We are not responsible for lost or stolen gift certificates codes. The risk of loss and title for gift certificates pass to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable. |
| LOST CERTIFICATES |
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Fieldhouse will assist customers with replacement of lost certificate codes for valid certificates. Contact Customer Service toll free at 877-232-9785. You will be asked to provide the order information to authenticate your request. |
| USING A GIFT CERTIFICATE |
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Once you have selected the product(s) you would like to order with your gift certificate please proceed to checkout.
On the checkout page, enter your Gift Certificate Code in the box provided.
If your code is valid, the gift certificate dollar value will be deducted from your total when you review your order.
If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card or check. |
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| Help Topic: Assistance for New Customers |
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Fieldhouse gives customers the purchasing flexibility of being able to order custom products. Once your product selections have been made, add the product to your shopping cart and begin the checkout process. You may pay by credit card or check. We ask that you provide your email address and phone number in the event that we have any questions about your order. Your personal information is kept confidential. You may ship your order to your billing address or to a different address. This makes gift giving easy! |
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| Help Topic: Acceptable Payment Methods |
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Fieldhouse accepts VISA, MasterCard, American Express, Discover Card, checks and money orders. We also accept purchase orders from schools. |
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| Help Topic: Ordering by Check |
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To order by check, simply select "pay by check" at checkout. You can pay by personal check or money order. Please note your order number on the check and send it to:
Fieldhouse Inc.
Attn: Accounts Receivable
1220 116th Avenue NE, Suite 200
Bellevue , WA 98004
Your order will not be processed until your check has been cleared (this can add up to 10 days to your order fulfillment and shipping timeline).
If payment is not received within 30 days of order your order will be canceled without notice. |
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| Help Topic: Cancellation Policy |
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You may cancel or change your order within 24 hours of placement by sending an email to Fieldhouse Customer Service
Please place "Cancel Order" or "Change Order" and your order number in the subject line field. If you are canceling your order, you can either receive a credit towards a future purchase or we will refund your card. Please let us know what you would prefer. |
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| Help Topic: Tax Policy |
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Items sold by Fieldhouse and shipped to destinations in Washington and Kansas are subject to and charged sales tax.
In some cases, sales tax may also be charged if an item is shipping from the same state as the ship to destination. |
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| Help Topic: Bulk Order Help |
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If you would like to order an item in a quantity of 12 or more, bulk ordering is the best option. Buying bulk is a great way to outfit your school, team, or organization at discounted pricing . If you are interested in receiving a bulk order price quote from Fieldhouse , please contact us via email or call 877-232-9785 and we will process your request.
Fieldhouse has access to thousands of products through our national network of vendor partners, which allows us to find competitive pricing for large quantity orders. Please click here to see our online bulk order catalog. |
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| Help Topic: Need a product that is not on your store? |
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If you cannot find the product you are looking for on y our organization's site, please contact us via email or call 877-232-9785 and we will help in processing your request. |
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| SHIPPING |
| Help Topic: Shipping and Delivery Timeline |
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Retail orders are shipped within 7 - 14 days of placement. Shipping may take between one and five days, depending on your location. We will select the shipping carrier with the most efficient delivery to your destination. The carriers that currently ship Fieldhouse orders are FedEx, UPS, DHL, and the US Postal Service. If you have ordered more than one item, the products your ordered may be shipped separately. You will receive a confirmation email when each product in your order has shipped. Expedited shipping is available upon request (additional charges apply).
Fieldhouse currently does not ship outside the U.S.
Click here to see current shipping rates.
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| Help Topic: Holiday Shipping Guidelines |
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Each holiday season, the order deadline for delivery by December 24th will be clearly communicated near the top of your store. The standard production timelines do not apply during this special holiday period. If you have missed the deadline you are always free to order, but your items will likely be delivered after December 24th. Of course, you can purchase and print a Fieldhouse gift card any time!
While we have a nearly perfect record for delivering orders for the holiday deadline, some factors may be outside of our control such as inclement weather, shipping carrier backlogs or shipping carrier errors. It is always important to ensure that you accurately enter the shipping address for your order to prevent delivery delays. We will do everything under our power to overcome unforeseen complications and delivery your order promptly!
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| RETURNS |
| Help Topic: Return/Exchange Policy |
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Fieldhouse retail products come with a 100% satisfaction guarantee and return policy.
Within 30 days of Fieldhouse shipping your retail order, you may return or exchange any or all items in their original condition, and unwashed for a full refund or exchange, less shipping.
If you are returning an item that is damaged or a result of our error, (i.e. ripped, incorrectly filled, incorrect design, incorrect color, etc.), we will also refund your shipping cost. Important: You must follow the return procedure listed below to ensure proper handling of your return.
We will refund you in the same form of payment you used for purchasing, within 10 business days of receiving your return.
return a damaged or incorrect item, please contact Fieldhouse for instructions.
For packing and sending instructions , please review the Help Topic: Packing and Sending Your Return
Presale products, clearance items, and other select goods such as tickets are not eligible for returns and exchanges.
Please contact us with any questions at 877-232-9785 or email us. |
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| Help Topic: Packing & Sending Your Return - Instructions |
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Please follow these return instructions to make sure your return is processed properly.
Step 1: Please pack the item(s) along with the completed return/exchange form securely in a box. We cannot process your return unless this form is filled out completely. If you do not have the form, please contact us.
Step 2: Be sure to address your package to the attention of Returns/Exchanges.
Step 3: Send the return/exchange items to:
Fieldhouse Inc.
1220 116th Avenue NE, Suite 200
Bellevue, WA 98004
Attn: Returns/Exchanges |
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| Help Topic: Holiday Return Policy |
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Fieldhouse extends the return/exchange deadline over the holidays to accommodate your shopping schedule. Orders placed in November or December can be exchanged or returned by the recipient for store credit (less shipping) through the end of January.
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| YOUR ACCOUNT |
| Help Topic: Accessing your Account |
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Simply click here and enter your email address and password. You will be able to view the status of your order(s), change your account information, and edit your preferences. |
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| Help Topic: Changing & Lost Passwords |
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If you would like to change your password click here and enter your email address and current password to access your account. You will be able to change the password on your account page.
If you have forgotten your password, click here enter your email address and click the "Email Me" button. Your password will be emailed to you within five minutes. |
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| Help Topic: Promotions and Information |
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Promotions and other information will occasionally be displayed in your account. To take advantage of a promotion, simply enter the promotion code upon checkout. |
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| TERMS, PRIVACY, & SECURITY |
| Help Topic: Secure Credit Card Processing |
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At Fieldhouse, your security and privacy are our priority. Your credit card and personal information is completely secure when you are shopping at a Fieldhouse Store. Your credit card number and other information is all encrypted using proven secure socket layer (SSL) technology. There are two ways to verify that a site is secure: the http:// at the top of the page changes to https:// and/or there is a locked padlock symbol in the bottom right-hand corner of the screen. |
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| WEBSITE |
| Help Topic: Found a Web Site Error? |
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If you find an error on our Web site, please let us know by sending an email to us. Please be as specific as possible when describing the error. |
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| OTHER |
| Help Topic: Product or Service Recommendations? |
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Customer feedback is important to us. If you have any recommendations related to our product offering, Web site usability, or customer service, please let us know by sending an email to us or calling 877-232-9785. |
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| Help Topic: Have a product to market on Fieldhouse? |
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For information about adding your product to our Fieldhouse Stores, please contact us. Please include a brief description of your product, pricing, and any other applicable information. |
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